FAQ | sterlingshopping.co.uk
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Frequently Asked Questions

1. Product Questions

Are your toys made from sustainable materials?

We prioritize sustainability in our production process. Many of our toys are made from recycled or eco-friendly materials.

Do your toys require batteries?

Some of our toys are battery-operated. Please check the product description for specific details.

2. Safety Questions

Are your toys tested for safety?

Yes, all our toys undergo rigorous safety testing to comply with international standards.

What should I do if a toy is damaged?

If you receive a damaged toy, please contact us at [email protected] immediately, and we’ll arrange a replacement or refund.

3. Ordering and Payments

Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Contact us at [email protected] for assistance.

Do you offer gift wrapping?

Yes, gift wrapping options are available at checkout for an additional fee.

4. Shipping

Do you offer international shipping?

Yes, we ship to selected countries worldwide. Please see our Shipping Policy for details.

Contact Us

Have more questions? Reach out to us at [email protected].

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