Frequently Asked Questions
1. Product Features
Do your toys come with assembly instructions?
Yes, all applicable toys come with detailed assembly instructions to ensure a seamless setup experience.
Are your toys durable?
We design our toys to be durable and withstand active play. However, proper care and use are essential to ensure longevity.
2. Order Modifications
Can I add items to my order after it’s placed?
Unfortunately, once an order is placed, we cannot add additional items. You will need to place a new order for any extra items.
What if I entered incorrect information during checkout?
If you realize you’ve entered incorrect information, contact us immediately at [email protected], and we’ll do our best to update your order.
3. Delivery Times
How long does standard shipping take?
Standard shipping typically takes 5-7 business days. Delivery times may vary based on your location.
Do you offer international shipping?
Yes, we ship to select countries. Shipping costs and delivery times will vary depending on the destination.
4. Returns and Refunds
Can I return a gift?
Yes, gifts can be returned for a store credit. Please ensure the item is in its original condition and packaging.
What if I receive the wrong item?
If you receive an incorrect item, please contact us at [email protected], and we will arrange for the correct item to be sent to you.
5. Safety Certifications
Are your toys certified for safety?
Yes, all our toys are certified to meet safety standards in various regions, including CE, ASTM, and CPSIA certifications.
How can I ensure the toy is age-appropriate?
Each product description includes an age recommendation to help you choose the most suitable toy for your child.
6. Need More Help?
For further assistance, please contact our support team at [email protected]. We are here to help!